Question 1

What does DuctSignal do?

Accepted Answer

DuctSignal assists with HVAC inquiry intake and handoff. It helps collect the service need, service area, contact preference, timing preference, and relevant inquiry details so a human HVAC team member can review a clear request.

Question 2

How much does DuctSignal cost?

Accepted Answer

Standard is $299/month and Pro is $499/month. Each plan is for one HVAC business or location. DuctSignal pricing is for the intake and handoff workflow; it is not an on-the-spot diagnosis, service estimate, or promise of a booked visit.

Question 3

What happens after someone sends an inquiry?

Accepted Answer

DuctSignal gathers the service need, area, contact preference, timing preference, and inquiry details, then presents a reviewable request for the HVAC team. A timing preference helps explain what the customer wants, but it is not a booked or confirmed visit.

Question 4

What information is DuctSignal allowed to provide?

Accepted Answer

DuctSignal uses only the configured approved services and areas plus operator-approved company context. It does not invent coverage, warranties, discounts, estimates, or emergency decisions. If the approved information does not answer a question, the request stays available for human review instead of being filled with a guess.

Question 5

Where does a human HVAC team member get involved?

Accepted Answer

A human HVAC team member reviews the request and handles diagnosis, pricing, safety decisions, and appointment confirmation. DuctSignal organizes the first message; it does not replace the team’s judgment or represent that a technician has already accepted the work.

Question 6

Does follow-up require consent?

Accepted Answer

Yes. Follow-up requires explicit consent and a usable contact channel. If the configured follow-up sequence is disabled, DuctSignal should not imply that messages are being sent. Any follow-up remains tied to the consent and channel provided by the customer.

Question 7

What happens if someone asks to opt out?

Accepted Answer

Opt-out and STOP requests must be honored. Once someone asks not to receive follow-up, the team should stop the applicable messages and avoid treating the earlier consent as permission to continue contacting them through that channel.

Question 8

Does DuctSignal diagnose equipment or book appointments?

Accepted Answer

No. DuctSignal assists with intake and handoff only. It does not diagnose equipment, provide a quote, book, confirm, reschedule, or cancel an appointment, or guarantee technician availability or an outcome. The HVAC team makes those decisions after reviewing the request.